PRE-ORDER & CANCELLATION POLICY — STUDIO EVERART

Last updated: October 2026

1. DEPOSIT

Pre-orders require a deposit, which is announced at the launch of each product and shown on the product page and at checkout. The balance is paid later, as described in Section 4. The deposit works as a caparra confirmatoria (Art. 1385 of the Italian Civil Code), as explained in Section 4.

2. CANCELLATION

You can cancel your pre-order at any time until it ships from the factory and receive a full refund of everything you have paid, without giving any reason.

To cancel, write to info@studioeverart.com with your order number. We refund the amount paid within 14 days of your request, with the original payment method.

After delivery, you have the statutory 14-day right of withdrawal from the delivery. The return shipping cost is paid by the customer, and we refund the price paid within 14 days of receiving the return, including the standard initial delivery cost. Details are in our Returns & Refund Policy.

3. PRODUCTION AND UPDATES

• Production takes about 2 months, followed by sea shipping of 30–50 days.
• There is no express option. For special requests, write to info@studioeverart.com.
• If there is a delay, our staff will tell you.
• You can follow your order on the Track my order page.

4. BALANCE PAYMENT

The balance is paid when your order is ready to ship from the factory. We will send you a balance request email with the amount. You have 14 days from that email to pay, and we send one reminder. Where available, the balance can be paid in instalments (for example with Klarna, selectable as a payment method in the final step of checkout, or PayPal).

If you ask to cancel before the order ships from the factory, you receive a full refund (Section 2).

If you do not pay the balance within the 14 days and do not cancel, the order is cancelled and the deposit is retained as caparra confirmatoria (Art. 1385 of the Italian Civil Code). Any shipping amount already paid is also retained.

5. SHIPPING AND DUTIES

Shipping starts when we communicate your tracking number. Shipping rates are a flat rate by destination, shown at checkout.

Pre-order items ship from our factory with duties included: outside the EU there is nothing to pay on delivery. In-stock items, instead, ship from Italy and import VAT and duties outside the EU are paid by the customer to the courier. Northern Ireland follows EU rules, with no import duties on goods shipped from Italy. See the Shipping Policy.

6. DAMAGE, RETURNS AND WARRANTY

• Damage: report it within 48 hours of delivery to info@studioeverart.com with photos of the broken part, the whole statue, the outer box, the polystyrene and the packaging. Each case is assessed by our staff: the options include replacement of small detachable parts, full replacement for irreparable damage, or a refund, and compensation may be offered. Replacement times depend on production when the part is not in stock. Damage caused after delivery (opening, assembly, falls) is excluded.
• Return shipping for replacements and withdrawals is paid by the customer; for heavy shipments our staff is open to agreeing easier arrangements.
• Legal guarantee: the 2-year legal guarantee of conformity applies and is not limited. Limited editions do not remove your legal rights.